Product Owner – PointX

Product Owner –

Business Requirements Gathering:

  • Work closely with key stakeholders to develop a product business cases.
  • Make recommendations for operating models based on use cases, the competitive landscape, and technology trends.
  • Prioritize requirements and align with all other teams around a product or large-scale release through primary user research and workshops.
  • Leverage analytics and quantitative methods to inform and influence decision-making.
  • Capture stakeholder feedback through multiple channels and methods to inform multiyear product roadmaps.
  • Collaborate with the product sponsors, solution architect and development team to find best solutions that can be delivered in time and cost sensitive manner.
  • Analyze product and business dependency with rough estimation and time to market.
  • Analyze impact from requirement to cost of development and development effort.

Product Development Leadership:

  • Define, maintain and develop Product strategy and roadmap for the implementation and rollout.
  • Collaborate with the product sponsor and engineering team members on requirements, scope definition, and statement of work.
  • Evaluate new technology and systems to fulfil business needs, make build/buy tradeoffs, etc.
  • Define product prototyping and design detail for UX/UI designer to develop product detail design and style guide.
  • Instruct and direct the development team on functional and technical requirements, formulating, and defining system scope, integration requirements, and objectives
  • Resource/vendor management for development, testing and support.
  • Manage stakeholders’ expectations while building credibility with senior stakeholders through a strong business sense.

Ongoing Delivery and Support Management:

  • Develop and implement product launch plans from rollout to technical and non-technical service delivery teams
  • Own quality and ongoing management of product support materials – e.g. technical “how-to’s”, digital properties, marketing content, etc.
  • Train service desk, customer service teams and/or knowledge team owners as appropriate
  • Prioritize ideas and opportunities to enhance products and maintain product roadmaps/investment cases
  • Expand reach and effectiveness of existing products including making recommendations for new execution and support models as well as technological improvements
  • Focus more on delivery and results rather than ideology.
  • Develop operational process, practice, handbook and FAQ for operation and customer service.
  • Ability to lead the first setup of operation process and command center.
  • Working with Marketing team on product release communication and business impact announcement.


  • Bachelor’s or master’s degree in computer science, computer engineering, business administration or related fields.
  • 5-10 years of experience of being product owner that develops digital products across different mediums like web and mobile. Previously being a mobile application product owner is a plus.
  • Excellent understanding of Mobile app ecosystems, business strategies, industry benchmarking
  • Experience in loyalty program, finance industry and/or retail program is a plus.
  • Basic understanding of software development technology tool stacks e.g., Mobile Application (iOS, Android), Web application, API spec, Cloud Service, etc.
  • Strong analytical and problem-solving skills
  • Knowledge of business process analysis and exposure to software development methodologies (e.g., agile).
  • Strong work ethic; demonstrated attention to detail; excellent time management and organizational skills.
  • Ability to lead meetings with off-site technical and development teams.
  • Ability to multi-task and lead various work streams concurrently in a fast-paced environment.
  • Strong command of English (written and spoken).

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